DON CHUDY GADGETS
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After-purchase care

Warranty & returns, made clear.

Here is what to expect after buying a laptop from DON CHUDY GADGETS. We keep the important details simple and confirm the terms that apply to your specific order before you pay.

Standard warranty: 6 monthsNigeria-wide support

01

Before you pay

We want you to know exactly what you are buying before your order is confirmed.

  • The listing shows the laptop's condition, key specifications, price, and available warranty information.
  • We confirm the final price, delivery charge, expected delivery timing, and applicable warranty or return terms with you before payment.
  • Please check the model, screen size, storage, memory, keyboard layout, and condition before approving the order. We are happy to answer questions first.

02

Warranty coverage

Our standard laptop warranty is 6 months unless the product listing or your order confirmation says otherwise.

  • Warranty support covers faults that arise during normal use and are not caused by accidental damage, liquid, misuse, unauthorised alterations, or normal wear and tear.
  • Battery capacity naturally changes over time. Battery performance is assessed separately from faults in the laptop itself.
  • Keep your order confirmation and contact us as soon as you notice a problem. We may ask for a short video, photos, or troubleshooting information to understand the fault.

03

Returns and order changes

Returns depend on the item and the terms confirmed before payment. Please contact us before sending anything back.

  • If you change your mind, contact us promptly so we can check whether the item is eligible for return and explain any applicable conditions.
  • A laptop must be returned in the condition agreed for the order, with its accessories and packaging where applicable. Remove personal accounts and data before return.
  • Items showing accidental damage, liquid damage, missing parts, or signs of unauthorised repair may not qualify for a return or warranty remedy.
  • Refund timing and any delivery or handling costs will be explained once the return has been assessed and approved.

04

If your laptop develops a fault

Start with us. We will help you work out the next step rather than leaving you to diagnose it alone.

  • Send your order details, a description of the issue, and any useful photos or video through your usual Don Chudy Gadgets contact channel.
  • We may guide you through simple checks first. If the fault appears covered, we will explain the repair, replacement, or other available remedy before proceeding.
  • If the issue is outside warranty, we will tell you the expected repair cost and wait for your approval before paid work begins.
  • Do not send a device to a repair centre without receiving return instructions from us first.

05

Delivery and first checks

Please inspect your parcel when it arrives and contact us quickly if something is not right.

  • Check the outer packaging for visible damage before accepting delivery where possible. Take photos if the parcel appears damaged.
  • Within 48 hours, check that the laptop matches your order and that the main functions, charger, and included accessories are present.
  • If an item arrives damaged, incorrect, or missing an included part, contact us with your order details and clear photos so we can investigate with the delivery partner.

Need help?

We will guide you through it.

Have a question about a specific laptop, warranty coverage, or a return? Ask before payment or contact us with your order details after purchase. We will explain the next step and any information we need from you.

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